WE ONLY SHIP WITHIN 20 MILES OF THE NEW YORK METROPOLITAN AREA.
All our items are Warehouse packed for safe delivery. We ship all products by UPS Ground Standard Service unless otherwise directed. This usually takes between 7 to 10 working days depending on the delivery service in the destination area. We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date. Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
Items that are oversized/overweight incur an additional shipping charge of $50.
Truck shipment incur an additional charge of $110 with delivery to your curb or dock only. Delivery drivers will not move items up or down stairs or to a specific location in your building. Un-crating and disposal of packaging materials is the responsibility of recipient. Questions? Call (973) 669-0995.
If you require additional shipping options you must choose from the following options on the main products page:
Inside Delivery - Merchandise is brought in from the curb to a ground level location for an additional charge of $25.
Lift Gate - Merchandise is unloaded off truck via equipment resembling an elevator for an additional $35. If you do not request this piece of equipment you will need personnel to off-load the merchandise.
Sidewalk Delivery - Default delivery method. The recipient is responsible for off-loading and moving the merchandise from truck to its desired location.
All Freight carriers establish their own rates for delivery, we will always ship your order utilizing the most economical carrier based on service, price and availability to your area. A physical address and a phone number are required for delivery. We will not deliver to a P.O. Box Address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
RETURNS POLICYIf an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Jerry's Artist Outlet within 3 days from date of despatch of goods.
Email details of your claim to our Customer Service Department. The following options will then be made available:
- Replacement: If possible, a replacement will be sent, subject to availability.
- Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
- Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).
Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.